Bjili's Privacy Policy — Your data is our responsibility

Bjili.net (hereinafter referred to as "bjili", "we", or "the Platform") is an online betting and gaming platform serving users in Bangladesh. We understand how valuable your personal information is — which is why bjili's Privacy Policy is built on complete transparency, so you always know exactly what we do with your data.

This privacy policy applies to the bjili.net website, mobile app, and all our digital services. By using our platform, you are agreeing to this privacy policy.

This privacy policy is built in accordance with international data protection standards. Feel free to contact us with any questions.

Under bjili's privacy policy, we collect two types of information — directly from you and automatically.

Bjili collects information in the following ways:

• Registration Form: Information you provide when creating an account.
• KYC Verification Process: By uploading a national ID, passport, or other official document.
• Payment Transactions: Automatically during deposits and withdrawals.
• Platform Usage: Your activity on the bjili website or app.
• Cookies & Tracking Technologies: For analyzing browsing behavior.
• Third-Party Sources: From identity verification and fraud prevention agencies.
• Support Contact: What you share with us via live chat or email.

Bjili's Privacy Policy ensures that every data collection process is lawful and operates within necessary limits. We never collect more information than required without your consent.

Bjili uses your data for the following purposes:

• Account Management: Facilitating registration, login, and profile updates.
• Service Delivery: Uninterrupted delivery of betting, lottery, voucher, and other services.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: Resolving your questions and complaints.
• Security Assurance: Preventing fraud, money laundering, and unauthorized access.
• Legal Compliance: Meeting regulatory requirements and complying with AML/KYC obligations.
• Service Improvement: Analyzing user experience to improve the platform.
• Relevant Offers: Notifying you of bonuses and promotions based on your preferences.

A core principle of bjili's Privacy Policy is that we never sell your data to third parties. However, in limited circumstances, information may be shared with the following parties:

• Payment Service Provider: Information required to process transactions.
• Identity Verification Providers: To complete the KYC process.
• Law Enforcement Agencies: When required by court order or legal obligation.
• Anti-Fraud Organization: To investigate suspicious activity.
• Technology Partners: Third-party organizations that assist in platform operations, bound by strict confidentiality agreements.

In all such cases, bjili ensures that third parties use your data only for the specified purpose and in compliance with bjili's privacy standards.

Bjili uses cookies to ensure the best experience on our website. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your preferences and settings, such as language and timezone.
• Analytics Cookies: Analyzes user behavior to improve the platform.
• Security Cookies: Detects fraud and prevents unauthorized access.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of some bjili services.

Bjili uses industry-leading technology and processes to protect your data. Your security is at the heart of our Privacy Policy.

• 256-Bit SSL Encryption: All data transmitted via the website and app is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Protection against unauthorized access.
• Regular Security Audits: Periodic reviews conducted by third-party experts.
• Restricted Staff Access: Only authorized personnel can access data on a need-to-know basis.
• Data Encryption: Stored data is also kept in an encrypted state.

Bjili does not store your data indefinitely. The following retention periods apply under our Privacy Policy:

Once the retention period expires, bjili securely deletes or anonymizes your data so it can no longer be linked to any individual.

Under bjili's Privacy Policy, you have several important rights regarding your personal data:

To exercise these rights, email us at support@bjili.net. bjili will respond to your request within 30 days.

Bjili strictly prohibits anyone under 18 from using the platform. In line with our privacy policy, we do not knowingly collect or store any information from minors.

• Date of birth is verified at the time of registration.
• Proof of age may be requested if there is any doubt.
• If any minor's data is found, it is deleted immediately and the account is closed.

If you believe a minor is using bjili, please report it to support@bjili.net.

Bjili may update this privacy policy when necessary. For any significant changes, we will notify you in advance by email or through a notice on the platform.

Continuing to use bjili after an updated policy is published will be taken as your acceptance of the new terms. It's worth checking this page occasionally — the "Last Updated" date at the top will tell you when changes were made.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:

• Email: support@bjili.net
• Live Chat: Available 24/7 at bjili.net
• Help Center: Help Center View Page

Our privacy team typically responds within 3 business days. Complex requests may take up to 30 days.